Shipping policy

hipping Policy

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended. We appreciate your patience as each candle is carefully prepared and packaged.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary based on location and carrier, but most domestic orders arrive within 3–7 business days after shipment. Delivery times are estimates only and are not guaranteed.

Shipping Carriers

We ship orders using trusted carriers such as USPS and UPS, depending on the shipping method selected at checkout.

Shipping Locations

At this time, JessiTive Energy Candle Co ships within the United States only.
International shipping may be offered in the future.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

JessiTive Energy Candle Co is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or events beyond our control.

Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer, in accordance with our Terms of Service.

Damaged, Lost, or Missing Packages

JessiTive Energy Candle Co is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery at jessitiveenergy@gmail.com with:

  • Your order number

  • Photos of the damaged item and packaging

We will review the issue and assist where possible.

Incorrect Shipping Address

Please ensure that your shipping address is accurate at checkout. JessiTive Energy Candle Co is not responsible for orders shipped to an incorrect address provided by the customer.

Additional shipping fees may apply for returned or re-shipped orders due to incorrect address information.

Questions

If you have any questions about shipping, please contact us at:
📧 jessitiveenergy@gmail.com